Company Name: Tez Cargo Nepal
Location: Kathmandu, Nepal

Please read the following Terms and Conditions carefully before using our cargo and logistics services. By choosing our services, you agree to comply with and be bound by these terms.

1. Services Offered

Tez Cargo Nepal provides a range of logistics and freight forwarding services including, but not limited to:

• Domestic and international cargo shipping

• Air, sea, and land freight services

• Customs clearance assistance

• Warehousing and cargo handling

2. Client Responsibilities

By using our services, the client agrees to:

• Provide accurate and complete information regarding the shipment

• Ensure that all goods are properly packaged and labeled

• Comply with all applicable laws and regulations for export and import

• Pay all agreed service charges, taxes, and any applicable customs duties

3. Prohibited Items

Tez Cargo Nepal does not accept the shipment of the following items:

• Illegal or prohibited substances

• Explosives or flammable items

• Live animals (unless pre-approved)

• Cash, precious stones, and valuable documents (without prior notice)

• Items restricted under Nepalese or international law

We reserve the right to refuse any shipment deemed unsafe, illegal, or non-compliant.

4. Delivery Timeframes

Delivery times provided are estimates and may vary due to factors beyond our control such as:

• Weather conditions

• Customs delays

• Airline/ship carrier schedules

• Unforeseen logistical issues

Tez Cargo Nepal will make every effort to meet deadlines but will not be held liable for any loss or damage caused by delivery delays.

5. Insurance and Liability

• Tez Cargo Nepal offers optional insurance coverage for shipments upon request.

• Without insurance, our liability for loss, damage, or delay is limited and subject to the applicable international freight forwarding conventions.

• We are not liable for damages caused by improper packaging, natural disasters, or force majeure events.

6. Payment Terms

• All payments must be made as per the invoice terms agreed upon during booking.

• Delays in payment may result in the suspension or cancellation of services.

• Any bank charges or transaction fees are the responsibility of the client

7. Customs and Compliance

Tez Cargo Nepal assists in customs clearance but is not responsible for delays or penalties arising due to incorrect documentation or client non-compliance. It is the client’s responsibility to ensure goods meet import/export requirements of the destination country.

8. Cancellation and Refund Policy

• Service cancellations must be made in writing at least 24 hours before dispatch.

• Refunds, if applicable, will be processed after deducting administrative and handling charges.

• No refunds will be issued once the shipment is in transit.

9. Claims and Complaints

• All claims for loss or damage must be reported in writing within 7 days of delivery.

• Supporting documents such as invoices, photos, and packing lists must be provided.

• Claims submitted after this period may not be accepted.

10. Amendments

Tez Cargo Nepal reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services implies acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by the laws of Nepal. Any disputes shall be settled under the jurisdiction of the courts of Kathmandu, Nepal.

12. Contact Information

For inquiries related to these terms, please contact:
Call Us: 9761654600
Email Us: tezcargosolution@gmail.com